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FAQ's

FRAMED KEEPSAKES

1. How do I have my child's hands and feet cast?

Framed Keepsakes are only available throughout Melbourne.

You have 2 options. You can either visit our studio or book a mobile visit.

The mobile service is an addtional $30 and includes us visiting you in your home (area restrictions apply - refer to suburb list) and  also includes the delivery back to you when complete.



2. Are the products used safe?

All products that are used on your child for the casting are non toxic. We do recommend however that you wash with warm, soapy water after our visit. Should any reaction occur we suggest you seek medical attention.



3. What happens if my child doesn't stay still?

In our many years of experience with casting, we have rarely met a child that does not wriggle, even whilst asleep. This procedure sets in ~ 30 seconds and will accomodate any movements until set. This is why all casting gestures are different.


4. Can you reuse a mould for multiple sets?

No. Moulds taken are only suitable for one use. If you require extra sets these need to be taken at time of casting.


5. Do you use Plaster of Paris?

No. Plaster of Paris is not suitable for casting as it is too porous and will not stand the test of time. Instead, we use a high quality product that is designed for casting.


6. Do we have to provide the photo if choosing a frame with photo?

You can either supply your own photo (5 x 7) or visit our associated photographer.

- (Inspired by Kids - www.inspiredbykids.com.au

that will offer you a free photographic session* with a complimentary photo for your keepsake. No further obligation applies.

Should you choose so, any further photographic agreements are between the photgrapher and client. Pit a Patter is not accountable or responsible for any further arrangements between the two parties.

* Please note photo session requires a booking at photographers studio.


7. How long before my frame is complete?

Generally (providing we have your photo) or if you have chosen an option without a photo, your Framed Keepsake is ready within 3 - 6 weeks. If we do not receive your photo within 2 weeks of casting this process can be considerably delayed.


8. What if I don't have a photo ready?

If you do not have a photo at the time of casting and have chosen to supply your own that's ok. You can either drop it in or send us a copy via post, but it will not be complete until we receive your photo. It is important to note though that all payments must be made in full for Framed Keepsakes within 3 months of the casting process even if we are still waiting for your photo.


JEWELLERY RANGE


1. What is the jewellery range made of?

Our silver range is made of pure silver which is 99% silver. Sterling silver instead is 92.5% silver with other added alloys to make it stronger. All our pendants are fitted with sterling silver findings for added strength and durability.


2. How can I place an order?

This process varies depending on which range you select to purchase.

For Handstamped & I Can Run
- place an order through our online store.

For Scribbles - place an order through our online store and download an artwork template. This drawing can then be sent via email or post back to us.

For Hand & Footprints
- place an order through our online store and an inkless kit will be dispatched to  (inclusive in price). The prints can then be sent via email or post back to us.
Alternatively, you can visit our studio or book the mobile service 
and we can take the prints for you.

For Fingerprints
-
place an order through our online store and a Fingerprint Impression Capture Kit will be dispatched to you (inclusive in price) Please note :- Fingerprint capture kits are not recommended for under 6 months of age

It is simple and easy to use, allowing you to be involved in creating your special piece. The impressions are then sent back to us.

Alternatively, if you are  Melbourne resident we would recommend that you either visit our studio or book the mobile service
 This will allow us to take multiple prints directly onto the silver to assess the best print to use.

* Please note- we do not recommend fingerprints for babies under 6 months and "Fingerprint capture"kits only recommended for those over 6 months of age.


3. Are the products safe?

All products that are used to create your jewellery are safe. It is important however, to always read and follow instructions carefully and wash hands in warm soapy water after use of kits or our appointment. Should a reaction occur, always seek medical attention. Please refer to' use of kits' in our Terms and Conditions.


4. Can fingerprints be taken at any age?

We do not recommend our fingerprint range for babies under 6 months of age. This is because although fingerprints vary with genetics, generally we find the swirls are not yet very defined or detailed until they get older. Our hand & footprint range however is suitable for any age.


5. Can I make multiple pieces from one impression?

If you are visiting our studio or using the mobile service we prefer to take seperate impressions directly onto the product for each piece you choose. If however, you are using the inkless or capture kit, your impression can be used for multiple pieces. With the hand & footprint range you will be supplied (along with your finished piece) a stamp for your personal use or for reordering. Simply send your stamp back to us and we can recreate another piece for you.

6. Can I use chemical cleaners on my jewellery?

The use of chemical paste cleaners is not recommended. These products are very harsh and strong and will only eventually accelerate tarnish.  When not worn we recommend storing it in its box to protect your jewellery from the pollutants and moisture in the air that cause tarnishing. To clean simply wash in warm soapy water, dry thoroughly and then wipe with the polishing cloth. Alternatively, you can try a liquid cleaners that can be purchased through jewellers or supermarkets. Please note that chlorine and bleach accelerate tarnishing and should be avoided.

7. How long before my jewellery is ready?

We endeavour to dispatch your jewellery order within 7 days (excluding Public Holidays) of placing your handstamped order or of receiving/taking your prints, artwork or kits. Please refer to Terms and Conditions for further detail. Should you require your piece urgently please contact Pit a Patter to discuss your options.

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